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Quick solutions to frequently encountered problems
If your video analysis isn't completing, try refreshing the page or re-submitting the URL. Very long videos (60+ min) may take up to 2 minutes.
Make sure you're logged into the correct account. If the issue persists, try signing out and back in, or contact support.
For billing questions, refunds, or payment method updates, email billing@vidfeel.com or use the Billing page in your dashboard.
If you can't access your account, try resetting your password. If you're still locked out, contact support with your registered email.
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